Sure Business wins Customer Excellence Partner of the Year at Mimecast Awards

Sure Business has taken home one of the top accolades at the Mimecast Partner of the Year Awards 2022. We have won the Customer Excellence Partner of the Year award, demonstrating to Mimecast that our team consistently delivers exceptional service for our mutual customers.

Mimecast is one of Sure Business’ biggest partners and provides cybersecurity products and solutions. Its annual awards recognise the business achievements of its many partners, from the most effective reseller partner to businesses showing outstanding enterprise growth.

Sure Business has been a Mimecast partner for nearly 20 years, during which time we have worked with the firm to deliver cybersecurity products and solutions to countless business customers.

Sure Business went up against 150 different partners, of which five were then shortlisted for the award. Mimecast highlighted that Sure’s unique 24/7 support availability and our utilisation of qualified support engineers to avoid escalating queries to Mimecast demonstrated our efficiency in delivering customer outcomes.

The award is based on two factors: merit and quantity. Sure Business proved that we are able to deal with high quantities of client issues in a timely and effective manner. Mimecast also recognised the level of skill our training provides our engineers, leading to effective resolutions and happy customers.

Ross Gavey, Head of Data Centre Partnerships at Sure Business, said: “I am immensely proud of the team for winning this prestigious award. The customer excellence Sure strives for has been highlighted by Mimecast and is reflective of our ‘wrap around’ approach to service. We deliver an unmatched full-service ICT offering backed up by a highly engaged professional team, and I’m really pleased to see that recognised by a formal accolade”.

David Tweedale, Strategic Channel Account Manager at Mimecast, said: “Sure Business has demonstrated time and again its commitment to creating an amazing experience for our mutual customers. We have seen our team come together with Sure’s to proactively engage with customers, introduce them to new products and services, and guide them through their Mimecast journey.

“We have noted on several occasions the team’s energy and enthusiasm to go well beyond the call of duty to assist. Sure Business has translated this into outstanding metrics: low levels of churn, high levels of customer satisfaction, and the largest upsell revenue generated by a UK partner. Congratulations to the entire Sure Business team.”