When the network fails, at minimum, it affects productivity and, at worst, it affects the business.
The Network Management Service is designed to provide total peace of mind to the customer. It uses a suite of network tools to provide round-the-clock management, support and security for your network appliances.
Overview
Our service enables you to make IT decisions based on outcomes, be it capacity, availability, future growth and known trends. It’s one less area to worry about in your business.
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Key features
- Active network performance monitoring
- Device configuration management
- Change management
- Fault resolution
- Performance reporting, including service reporting, trending and configuration reports
- Critical network appliance patch management for network appliances under management
Alternatives to Managed Service
If you already have an in-house capability for break-fix, updates and patching but still need the peace of mind of a fully monitored network, our Monitored Service is an ideal option.
Our Managed and Monitored Services may be purchased individually or blended across a mixed estate of networks and equipment.
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Steve Shellswell appointed to new Head of B2B Operations
Congratulations to Steve Shellswell, who has been promoted to Head of B2B Operations. Steve will lead a growing team of over 45 in driving a best-in-class support service with faster resolution times for customers.
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Brett Wickenden has been appointed as Business Customer Support Manager, leading the charge in customer service and helping to find quicker and more efficient resolutions to costumer issues.