Managed Services from Sure

We take responsibility for round-the-clock management and support of your network appliances freeing you up to focus on the important parts of your business instead. Our services include:

  • 24/7/365 support from our Channel Islands based Service Operations Centre (SOC)
  • Supplement your skills gaps
  • Proactive critical event reporting
  • Address capacity needs
  • Controlled configuration management
  • Historical forensics
  • Change controls to avoid service affecting issues
  • Regulatory and compliance reporting

Do you need a managed or monitored service?

Knowing one size does not necessarily fit all, our tiered service model offers features which start with a basic proactive monitoring, and scales up to a fully managed service.

Network management

Network Appliance Management

If you need a higher level of support for every aspect of your network resources and infrastructure our Managed Service is our most comprehensive provisioning and management package for an Enterprise Network.

  • 24/7/365 Remote Management
  • Break-fix Service
  • Change Management
  • Firmware Management & Patching
  • Skilled Service Personnel
  • Supporting Cisco Network Appliances
Monitored services

Network Appliance Monitoring

If you have an in-house capability for break-fix, updates and patching so don’t need a fully-managed solution, but still need the peace of mind of a fully monitored network, our Monitored Services may be for you:

  • 24/7/365 Remote Monitoring
  • Customer Event Notification
  • Monthly Reporting
  • Historical Forensics
  • Supporting Network Appliances from multiple manufacturers

Speak to an expert at Sure

Our locally based team provides proven knowledge and industry expertise that integrates client support, engineering and consultancy - all underpinned by the many world-class partners we can call upon.

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Other services you may be interested in

Products

We offer a range of services that go beyond traditional telecoms, allowing you to keep up with the rapid pace of change in the industry.

Offshore Data Centre and Cloud

Our Tier 3 Channel Island datacentres guarantee local data residency for co-location or hosting, and facilitate a range of on-premise, private, public or hybrid cloud services.

Cybersecurity

The IT threat landscape is moving so fast that only specialist security providers can keep pace with the threats and technology changes.

Advisory & Design Services

Our Network Design Team takes the time to completely understand your business model and its information needs.

Contact us to find out how we can
help you and your business today

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