Unified Communication 

Smart, productive workplace communications

Woman on laptop in cafe

What is Unified Communication?

UC helps you work in a more connected and collaborative way with smart communication tools that unify telephony, conferencing, calendar, email, collaboration, chat, messaging and presence … all in single place.

UC is a connected, visual workplace where you message, chat, speak, collaborate, schedule and join meetings at the touch of a button, all in a multi-media environment. Applications work together, and users are able to choose the best method of communication without impacting on anyone else.

Real-time presence enables colleagues to see at a glance, if someone is available, busy, or even presenting at a meeting. Workplace interruptions are less intrusive, improving employee concentration and productivity, whilst simultaneously controlling and lowering operating costs.

UC removes the siloed barriers of legacy communications and gives employees the freedom to easily connect with the people and information they need.

Why use Unified Communication solutions?

Our ‘always on’ world demands rapid business responses wherever you are. UC enables this and the benefits include:

Cost savings

By enabling remote working you can increase office utilisation, reduce travel and optimise technology costs.

Productivity

Flexible working ensures that your teams can be effective wherever they are.

Support your people

Creating a flexible working environment can improve work/life balance and retain staff.

Agility

Unified communications improve your ability to respond to unexpected events and ensures business continuity.

Customer service

Staff can quickly respond to customer enquiries wherever they are.

Sustainability

Reducing commuting can help cut your carbon footprint.

Unified Communication Services from Sure

Mitel Partnership

Our partnership with Mitel brings together communication, collaboration, video conferencing and messaging into a unified service, enabling increased engagement in productive interaction. Employees remain connected and in-touch wherever they are, sharing information via voice, video and instant messaging. Omni-channel contact centre capability can be integrated into the architecture as required.

The enterprise collaboration platform enables effective engagement through a single application for voice, video, messaging, presence, conferencing, and mobility.

Users collaborate anywhere, on any device, with the same look and feel, whether in the office, at home or on the road. Conversations can be moved seamlessly from one device to another and online meetings become rich collaborative experiences with video, desktop and document sharing.

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Sure Cloud Voice

Sure Cloud Voice controls and manages voice traffic in a secure cloud-based infrastructure, routing calls to all head office, branch office, home and mobile phone destinations. Deployed in highly secure and resilient datacentres, the cloud-based server infrastructure provides all the benefits of an on-premise PBX system with enhanced business continuity guarantees. It’s a highly scalable, future-proof solution that enables the simplification of legacy infrastructure. The ‘as-a-Service’ proposition is ‘Opex’ based and requires no upfront capital investment. Customers always have access to the very latest technology, system releases, management and support.

 

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