Supply and support Isle of Man’s largest shared workspace environment, Bubble

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The ongoing support and aftercare from the team at Sure has been outstanding, particularly the advisory and design service through Mike Phillips and Andy Winslade, and the on-the-ground customer service from Gary Shilling.

Bubble, located in the city of Douglas, is the Isle of Man's largest and newest managed site and shared workspace at over 60,000 sq. ft. They aim to provide a friendly social atmosphere with their plentiful shared workspace solutions, including hotdesking, serviced scalable offices, conference rooms, a restaurant and café, and more. When it came to choosing a technology partner, Sure made accessing and applying their wide range of connectivity solutions easy.

With the capacity of 500 people, ensuring that Bubble implemented the best technology was key. Sure forged a longstanding relationship with Bubble back in 2009, when they provided the underlying infrastructure to the entire building. This relationship was key when Bubble sought additional help to meet the needs of the expanding business.

Sure Business understood the needs of a company at this scale, and worked to ensure that Bubble’s digital infrastructure was updated to be as robust as possible. Fully managed internet and Cisco networks were installed, with full telephony fitted with fixed voice and mobiles, as well as Cloud voice solutions. Each service was created to be entirely adaptable to the needs of Bubble, such as measured and configured bandwidths for each tenant level, and a bespoke VLAN for security and efficiency.

Raj Chatha at Bubble said of Sure’s service: “With our business growing day by day, we knew we had to supply the most up-to-date, cutting-edge technology to mirror our own development. Sure had already proved to be extremely reliable and faultless in their service by proactively planning ahead for our new tenants with the installation of more switches and hardware.

“The ongoing support and aftercare from all the team at Sure has been outstanding, particularly the advisory and design service through Mike Phillips and Andy Winslade, and the on-the-ground customer service from Gary Shilling. I can honestly say we’ve received no complaints from any of our tenants to date and I’m more than happy with all Sure has and continues to do for us.”

Gary Shilling, account director at Sure Business, said: “Getting to know your client, their unique needs and the direction their business is taking is paramount to match them to the technology that suits them best. Bubble has created a hub of enterprise and activity, and we wanted to provide them with not only the best, most resilient solutions, but also to give them the round-the-clock reassurance and service they need. We are delighted they chose to use us and look forward to watching the business grow.”

The biggest advantage of partnering with Sure Business is the access to not only our aftercare support, but to our team of experts and their insight into how to manage a data centre of this size. By partnering with Sure, Bubble can focus on delivering the best facilities to their tenants and grow the business at speed with no technological limitations. Bubble continues to receive excellent customer service and frequent contact to ensure its ever-evolving digital needs are being met.

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