We will agree procedures with you that include a passphrase for a device to be powered off and on, once the appropriate authentication is given.
As well as operating our Network Operations Centre, our Operations Team can help you with day-to-day support of your networks, lending you a hand with troubleshooting and reboots on a 24/7 basis.
Secure reboots
Intelligent hands
Our trained personnel are available to type commands into a console and read out responses over the phone to aid in troubleshooting and problem identification. This service also includes the secure reboot service.
Enhanced operations
Our operators follow procedures provided by you to deliver first-level troubleshooting and the escalation of faults that are identified by our service availability monitoring service. This service also includes the secure reboot and intelligent hands services.
Backups
Scheduled backups are an essential aspect of risk management. As an alternative to our Online Backup service, we can design a tape backup regime for your business including, if necessary, the generation and testing of scripts. All tapes are changed in accordance with your supplied backup rota and stored in secure off-site premises.
Other Sure Business products include:
Latest news & insights
Steve Shellswell appointed to new Head of B2B Operations
Congratulations to Steve Shellswell, who has been promoted to Head of B2B Operations. Steve will lead a growing team of over 45 in driving a best-in-class support service with faster resolution times for customers.
Network support team expansion
Brett Wickenden has been appointed as Business Customer Support Manager, leading the charge in customer service and helping to find quicker and more efficient resolutions to costumer issues.
Sure Business Suite: Transforming your IT Support and Security
Hear from our experts on how our new managed services offering, Sure Business Suite will transform your IT Support and Security.