Sure Business expands Guernsey team with new Professional Services Engineer

Sure Business has added Robin Black to its team as Professional Services Engineer – Unified Communications and Network. Robin will be Guernsey based, installing, troubleshooting, and advising on new products and solutions for Sure Business’ many clients adding depth to the team across Guernsey, Jersey and Isle of Man.

As Professional Services Engineer, Robin will be primarily responsible for rolling out Sure’s suite of Mitel products and other unified communications software and hardware that offers clients a range of phone and text options. Along with this legacy product, he will also be responsible for helping to deliver Sure’s Cloud Voice solution, which allows customers to make calls from anywhere around the world using their Guernsey phone numbers from a computer or smartphone app via the power of the Cloud.  

Unified communications are becoming second nature to organisations, as businesses require the ability to use text, video, and call services with increased flexibility following the demand of hybrid and remote working practices established by the pandemic. Robin will be essential to taking Sure’s clients on their unified communications journey.  

Robin will also be integral to supporting Sure’s customers by recommending new, relevant products and solutions. Robin will make recommendations where clear gaps can be identified, referring customers to Sure Business’ sales team to ensure their bespoke needs are met.  

Prior to joining Sure Business, Robin has worked in the ICT industry for more than 40 years. His vast experience has seen him work as an engineer for some of the most renowned brands on the market, from Siemens to Cable and Wireless. His background is in networking and Cisco voice products and solutions, making him an excellent fit for Sure’s growing -Professional Services team. 

Chief Business Officer Paul Acton said: “Robin is a reliable pair of hands to install Sure Business’ network and unified communications solutions. His vast experience working in this sector of the ICT industry makes him a great fit for our team, and we are excited to see how he will add value to our clients’ business needs”.  

Robin said: “I am delighted to join a team that is making strides in Guernsey’s digital sphere, updating the island’s businesses with the latest in network and unified communication technologies. The blend of engineering and customer care work the role offers made it an easy decision and I am very pleased to find such a good fit for my skills and experience”