Supporting your business and our community

Sure continues to review its BCM and contingency plans with respect to the COVID-19 outbreak and we are confident that the coronavirus should not have an impact on the continuing provision of ongoing telecommunications services.

Ian

A message from Ian Kelly, CEO, Sure Group:

"This is a worrying time and we are here to support all our customers and our island community as best we can.

We will keep you updated on this page with our response to the continually changing situation and provide advice on how to get the most out of our services and how to manage your accounts remotely.

We'd like to thank all islanders for their ongoing support and our staff for their hard work in keeping the island connected."

Customer requests and COVID-19 preparation

Sure is expecting to provide support to you as a customer in the normal manner.

Our Service Operation Centre will continue to operate and should you suffer any issues with your service please continue to raise these via your current processes to serviceoperations@sure.com

Your account manager and service manager or a nominated alternative will be available and can be contacted via email, Microsoft Teams or telephone. 

Sure is anticipating that many of our customers at this time are reviewing their telecommunications and IT operations, particularly with a view to enabling remote working. This may result in customers’ needs changing. We encourage all customers to raise your requests as soon as possible so that we can help assess and assist as well as to action before your contingencies are required.