We will agree procedures with you that include a passphrase for a device to be powered off and on, once the appropriate authentication is given.
Secure reboots
Intelligent hands
Our trained personnel are available to type commands into a console and read out responses over the phone to aid in troubleshooting and problem identification. This service also includes the secure reboot service.
Enhanced operations
Our operators follow procedures provided by you to deliver first-level troubleshooting and the escalation of faults that are identified by our service availability monitoring service. This service also includes the secure reboot and intelligent hands services.
Backups
Scheduled backups are an essential aspect of risk management. As an alternative to our Online Backup service, we can design a tape backup regime for your business including, if necessary, the generation and testing of scripts. All tapes are changed in accordance with your supplied backup rota and stored in secure off-site premises.
Speak to an expert at Sure
Our locally based team provides proven knowledge and industry expertise that integrates client support, engineering and consultancy - all underpinned by the many world-class partners we can call upon.
